The technician, Fred, is genuinely a nice guy. He is quick and attentive, and offered solutions to prevent future problems, explained our HVAC system & the differences with current techniques. However, there was never a feeling of pushing an “up-sell.” He made the information available, and offered guidance, in a way that encouraged my choosing to maintain a relationship with the company. The reasonable prices are nice but Fred’s customer service makes ALL the difference – it never felt forced. Thank you!!!